Terms of Service

Last updated: 9/5/2025

Effective date: 9/5/2025

These Terms of Service (“Terms”) govern your access to and use of the website https://turftraction.com and all related services (collectively, the “Service”) operated by TurfTraction (“we,” “our,” or “us”).

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1. Acceptance of Terms

By accessing, browsing, or using this website or our services, you acknowledge that you:

• Have read, understood, and agree to be bound by these Terms
• Are at least 18 years old or have parental consent
• Have the legal authority to enter into these Terms
• Will comply with all applicable laws and regulations

We may revise these Terms at any time without prior notice by updating this posting. Your continued use of the Service constitutes acceptance of the revised Terms.

2. Description of Services

TurfTraction provides digital marketing services specifically designed for green industry professionals, including but not limited to:

• Marketing automation and CRM solutions
• Website design and development
• Lead generation services
• Social media management
• Email and SMS marketing campaigns
• Educational resources and training

3. Account Registration and Security

Account Creation

To access certain features, you may need to create an account by providing accurate, current, and complete information.

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access or security breach

Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Service Plans and Pricing

Available Plans

We offer multiple service tiers (Launch, Grow, Scale) with different features and pricing as detailed on our website.

Pricing

Current pricing is displayed on our website and may be updated at any time. Price changes for existing customers will be communicated at least 30 days in advance.

Setup Fees

One-time setup fees apply to Launch and Grow plans as specified during checkout.

5. Payment Terms

Payment Processing

Payments are processed through secure third-party payment processors. We do not store credit card information on our servers.

Billing Cycles

Monthly plans are billed in advance on a recurring basis. Annual plans are billed annually in advance.

Late Payments

Services may be suspended for accounts with overdue payments. A late fee may be applied to overdue balances.

Refund Policy

• Setup fees are non-refundable once services have been initiated
• Monthly subscriptions may be cancelled at any time with no refund for the current billing period
• Refunds for custom Scale plans are subject to the specific terms outlined in your service agreement

6. Service Delivery and Performance

Service Levels

We will make commercially reasonable efforts to provide services as described, but cannot guarantee specific results or performance metrics.

Implementation Timeline

Setup and implementation timelines are estimates and may vary based on complexity and customer responsiveness.

Customer Cooperation

Service delivery requires your timely cooperation, including providing necessary access, content, and feedback as requested.

7. Intellectual Property Rights

Our Content

All content on this website, including text, graphics, logos, images, software, and overall design, is protected by copyright, trademark, and other intellectual property laws. All rights are reserved.

Customer Content

You retain ownership of content you provide to us. You grant us a non-exclusive license to use your content solely for providing services and marketing purposes (with your consent).

Service-Generated Content

We retain ownership of marketing materials, websites, and other content created as part of our services, while granting you a license to use such content for your business purposes.

8. Acceptable Use Policy

You agree not to use our Service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited communications, or engage in illegal marketing practices
• Transmit malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Interfere with the proper functioning of the Service
• Infringe on others’ intellectual property rights
• Engage in any activity that could damage our reputation or business relationships

9. Third-Party Services and Integrations

Third-Party Platforms

Our services may integrate with third-party platforms (Google, Facebook, CRM systems, etc.). Your use of these platforms is subject to their respective terms of service.

Third-Party Reliability

We are not responsible for the availability, functionality, or performance of third-party services.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information.

Marketing Communications

By providing your contact information, you consent to receive marketing communications from us via email, SMS, and other channels. You may opt out at any time.

Data Security

We implement appropriate security measures to protect your information, but cannot guarantee absolute security.

11. Disclaimers and Limitations of Liability

Service Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Results Disclaimer

WE DO NOT GUARANTEE ANY SPECIFIC RESULTS, INCLUDING BUT NOT LIMITED TO WEBSITE TRAFFIC, LEAD GENERATION, SALES, OR REVENUE INCREASES.

Limitation of Liability

IN NO EVENT SHALL TURFTRACTION BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE DURING THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless TurfTraction and our employees, contractors, and partners from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you provide or actions you take

13. Term and Termination

Term

These Terms remain in effect while you use our Service.

Termination by You

You may terminate your account at any time by contacting us or following the cancellation process outlined in your account dashboard.

Termination by Us

We may terminate or suspend your access immediately, without prior notice, for violations of these Terms or for any other reason at our sole discretion.

Effect of Termination

Upon termination:

• Your right to use the Service will cease immediately
• We may delete your account and data after a reasonable retention period
• Provisions regarding intellectual property, disclaimers, and limitations of liability will survive

14. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

Dispute Resolution Process

Before filing any legal action, you agree to attempt resolution through:

1. Direct communication with our customer service team
2. Good faith negotiation between the parties

Jurisdiction

Any legal disputes will be resolved in the state or federal courts located in Georgia.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

15. Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TurfTraction.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms at any time.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

16. Contact Information

If you have questions about these Terms, please contact us:

TurfTraction
4472 Spalding Dr. #433
Norcross, GA 30092
Phone: (770) 691-6013
Email: [email protected]

17. Additional Disclosures

SMS/Text Messaging

By providing your phone number, you consent to receive text messages from TurfTraction. Message and data rates may apply. You may opt out by replying STOP to any message.

Email Marketing

By providing your email address, you consent to receive marketing emails from TurfTraction. You may unsubscribe at any time using the unsubscribe link in our emails.

Analytics and Cookies

We use analytics tools and cookies to improve our Service. See our Privacy Policy for more details.

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.